Refund & Return Policy
Refund & Return Policy
At Auré (operated by YoubGo), we strive to provide every customer with a fair and satisfying experience.
Our refund policy is carefully designed to ensure your peace of mind.
100% Money-Back Guarantee on Eligible New Products
We offer a money-back guarantee on eligible new products, except sale and promotional items. All return requests must be reviewed and approved by our support team.
A return request can only be submitted once the item has been physically received. If your order has already been processed or shipped, we are unable to cancel it before delivery.
No Refunds on Sale Items
Items purchased during sale periods are final sale and may not be eligible for return or refund unless approved by our support team.
Return Shipping Costs
Customers are responsible for all return shipping costs.
Auré does not refund the original shipping fees unless the return is due to an error on our part.
Returns made because of an incorrect size choice are not considered our fault.
All shipping and reshipping costs remain the responsibility of the customer.Shipping Address & Delivery Responsibility
Customers are responsible for entering the correct and complete shipping address at checkout.
If an incorrect or incomplete address is provided, AURÉ cannot be held responsible for delays, failed delivery, lost parcels, or parcels delivered to the wrong address.
If you notice an address mistake after placing your order, please contact us as soon as possible. We will do our best to update it before processing, but we cannot guarantee changes once the order has been processed or shipped.
If tracking confirms that an order has been delivered to the address provided at checkout, AURÉ is not responsible for lost or missing parcels after delivery.
We recommend checking with household members, neighbours, building management, and the local carrier first.
Damaged, faulty, or incorrect items must be reported to us within 48 hours of delivery with clear photos of the item, packaging, and shipping label, so our support team can review the issue properly.
Return Process
To start a return, please contact us via email at info@aure-online.com
Once your return is approved, you will receive detailed instructions on how to proceed.
Refund Processing Time
Refunds are processed within 14 days after we receive and inspect the returned item.
Conclusion
By adhering to our return and refund policy, we ensure that every request is handled promptly and fairly.