Refund & Return Policy
Refund & Return Policy
At Auré (operated by YoubGo), we strive to provide every customer with a fair and satisfying experience.
Our refund policy is carefully designed to ensure your peace of mind.
100% Money-Back Guarantee on New Products
We offer a full money-back guarantee on all new products, except promotional items.
Sale or clearance items are excluded from this guarantee.
No Refunds on Sale Items
Items purchased during sale periods are final sale and cannot be returned or refunded, even in the case of minor defects.
Return Shipping Costs
Customers are responsible for all return shipping costs.
Auré does not refund the original shipping fees unless the return is due to an error on our part.
Returns made because of an incorrect size choice are not considered our fault.
All shipping and reshipping costs remain the responsibility of the customer.
Return Process
To start a return, please contact us via email at info@aurestore.com (replace this with your actual email if different).
Once your return is approved, you will receive detailed instructions on how to proceed.
Refund Processing Time
Refunds are processed within 14 days after we receive and inspect the returned item.
Conclusion
By adhering to our return and refund policy, we ensure that every request is handled promptly and fairly.